Once you done the factory reset process using option 1, 2 or hard reset Login then run command: ubnt-systool reset2defaults Once logged in click on Maintenance>Reset To Defaults Option 2: via SSH Go to IP address of cloud key and login with your user/password or default should be (user: ubnt and password: ubnt). Otherwise, do hard reset using a paper clip small hole on the key, Hold for five seconds or so until it’s restarting then release it, which is reset to default state. Here is the start of the process, if you have access to the device via browser or ssh, then do a factory reset. Google Chrome Plugin: Ubiquity Device Discovery Tool The third thing you may need to use the UniFi discovery plugin, I am using within Google chrome, which helps find the Cloud key IP in case it’s changed, not required since you can find via DHCP server or smart switch or router would have MAC/IP info.īackups: location of autobackup is /data/autobackup
Next, make sure you are on the same network as the cloud key and other Unifi devices. The process I am using here sometimes it picks up auto backup and sometimes it does not.
#Restore unifi controller from backup download
So here is what I have done it may help out some users.įew things you should know, one you should have a backup of configuration if you don’t and for some reason, if you have still had access to cloud key via browser, ssh then download the backup to your local computer. Worse if you re-fresh browser it may kick you out and will have to restart session again. So here is what I end up doing to get back online, without waiting for their “UniFi 24/7 live tech support” because it takes a long time depending on the time of the day, I had to wait between 30 minutes to up to 2 hours one time. Sometime re-booting fixes the issues, but sometimes it does not. I have helped a few small businesses with this issue. This happens when there are firmware updates that corrupted, network issues, config changes or just got stuck after normal re-boot.
#Restore unifi controller from backup upgrade
For whatever the reason your Unifi cloud key goes offline or after the firmware upgrade it shows offline, then you will lose access to UniFi Management Dashboard.
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